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We've pre-empted some of the questions you might have. If you're looking for a speedy answer, check our the FAQs in our Help Centre. Here's a few of the top queries.

Our standard check-in time is 4pm at all Cove properties.

Early check-in:
If you've booked an early check in, you can collect your keys from 2pm. This is available for an additional fee at most of our manned locations, subject to availability. Please note the price of early check-in may vary by location.

How to check-in:
You'll receive details of how to check-in before you stay via email. If there's no reception on-site, you'll also be sent an access code for your apartment via email 72 hours before you arrive.

If there is an reception on-site, we'll be happy to store luggage for you if you happen to be arriving earlier than your check-in time, or need somewhere to keep your bags on check-out day. Some of our locations don't have a reception - so unfortunately we're unable to store bags for you.
We can store your luggage during the day at:

Cove – Cannon Street
Cove – Centrum, Passage
Cove – Minshull Street
Cove – Landmark Pinnacle
Cove – Paradise Street
Wittenberg by Cove

We don't have anywhere to keep your luggage safe during the day at:

Cove – Arne Street
Cove – Huntingdon
Cove – St Martin’s
The Moorgate by Cove

How to cancel or amend your booking depends on your booking method, and terms vary. Check our booking T&Cs for the nitty gritty, and refer to the rate terms when booking your stay.

If you booked directly on the Cove website, please get in touch with us via Live Chat to make the change.

Chat to us.

Please note that non-refundable bookings cannot be cancelled. Non-refundable bookings are offered at a reduced rate, but this is on a ‘no-cancellation’ and ‘no-amendment’ basis.

Accordingly, no extensions or amendments are permitted. No refund will be made in the event of cancellation of a non-refundable booking and you will be charged the full amount of the booking.

If you've booked on a Flexible rate, stays can be cancelled free of charge or amended free of charge up to 24 hours before your stay (conditions apply).

If you made your booking via a third party or online travel agency (OTA) and need to cancel or amend your stay, please contact them directly. In this case, the host cancellation policy will apply.

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